Strata Alliance is composed of multiple professional service firms including Campolo, Middleton & McCormick (CMM). We are looking for a technology leader to oversee all aspects of our technology operations, including hardware, software, cloud services, helpdesk, and other related systems. In this role, you will collaborate closely with the Managed Service Provider (MSP) and report to the Vice President of Operations. Your main responsibility will be to implement and support technology that aligns with the firm’s vision, while maximizing efficiency and success across all business units. Key duties will involve strategic planning for current and future technology initiatives, aligning business objectives with technology solutions, and managing helpdesk and support operations.
The ideal candidate will demonstrate effective leadership and management in technology operations, with extensive hands-on experience across various technology systems. This depth of knowledge will enable the candidate to provide expert support for both existing and future Information technology environments.
Responsibilities:
Strategy & Planning
- Ensure IT strategy and objectives align with and drive the business’s success.
- Implement IT initiatives and manage systems that support the firm’s operations and objectives.
- Work with business units to create and maintain a technology plan that meets organizational needs.
- Facilitate stakeholder consultations to define business objectives and system requirements for new technology implementations.
- Manage and prioritize projects related to the selection, acquisition, development, and installation of information systems.
- Develop and manage IT budget, including the IT financial strategy, TCO, procurement and vendor management.
- Manage internal IT staff member/s, fostering collaboration for cross departmental platforms, in addition to developing technical documentation and offering guidance or related training.
Technology Management & Operations
- Implement and ensure continuous delivery of IT services through service level agreements and monitoring of IT systems performance including but not limited to:
- Network and Communication Services: Installation and ongoing management of Strata Alliance’s network (e.g., LAN, WAN), telephony, internet, and telecommunications equipment (e.g., routers, firewalls, switches, phone hardware, MFA, SSO, etc.)
- IT Operations and Hosting: Implementing, provisioning, and ongoing management of Strata Alliance’s server(s), storage solutions, database(s), third-party applications, internal support SharePoint (or related), business continuity plans, and disaster recovery services, Internet Services providers.
- End User Services: Implementing, and managing Strata Alliance’s asset lifecycle (e.g., procurement, asset management, installation, recovery, deployment, disposal) for PCs, mobile device, print, Help Desk, deskside support, messaging and collaboration management tools / services, performance monitoring, OS Patches and endpoint security.
- Audiovisual / Security: Provide support for boardroom, conference rooms, projectors, TVs, and interactive solutions for staff and in-house events. Manage and maintain security cameras, access control systems, low voltage cabling, including organization of vendor support of such technologies. Coordinate future enhancements and upgrades to Audio Visual and Security systems.
Skills & Experience
- Strong customer service, multitasking and prioritization skills.
- Highly skilled in project management, presentations, and documentation.
- Professionalism and high ethical standards
- Excellent written and verbal communication skills
- Hands on Experience with Microsoft Platforms including Windows, Server, Hypervisor, Active Directory, Office 365, SharePoint, Azure.
- Foundational knowledge and hands-on experience with the management of firewalls, network equipment, virtual servers, Backups, storage and cloud platforms; Sophos and Datto experience preferred.
Qualifications
- At least 10 years’ experience with small or medium sized organizations, preferably with experience working in law firms, accounting firms or related industry experience.
- Bachelor’s degree in information technology, computer science, information systems, related field or comparable experience.
- Technical Certifications desired:
- CompTIA Network+
- CompTIA Security+
- Microsoft 365 Certified Administrator
- Related Microsoft Server, Hybrid, or Azure Certifications
CMM is an equal opportunity employer.
Salary range: $120,000-$150,000/year
Please email resume to recruiting@cmmllp.com.