Long Island is known for its highly educated workforce, but an overlooked piece of the total success puzzle is professional development. In this episode, Joe Campolo spoke with Randi Busse, President & Founder of Workforce Development Group, about cultivating an ownership mindset in your employees, empowering your team to provide customers and clients with an exceptional experience, and how to spot the “Rants and Raves” among your staff. Next Joe caught up with Michael Frenda of Dale Carnegie Training of Long Island about why investing in employees through continued professional development training boosts employee engagement and both business and personal success.