CMM Strategies & Moving Forward Seminars Presents:
Back to Basics: Moving Your Business Forward in 2021
Looking forward to a better 2021 for you and your business? The strategies you relied on to get motivated and build your business before the pandemic just won’t cut it moving forward. Owners and executives must “go back to basics” to effectively refresh and rebuild.
Join LI business leader and business builder Joe Campolo for three complimentary virtual sessions to help you take stock of your business and move forward productively in 2021 and beyond. Special guest Donna Sirianni, Founder of Moving Forward Seminars, will bring a high-energy, interactive component to each session, enabling attendees to put these lessons into practice immediately.
Attendees are welcome to attend any or all sessions! These virtual sessions are complimentary but registration is required.
Session 2: Client Satisfaction
Wednesday, December 2 | 10:00 – 11:30 A.M.
“Customer service” has long been a business buzzword, but does your company pay it little more than lip service? You may have been able to “get away” with providing a lackluster customer service experience pre-COVID, but in today’s battered economy, delivering a wonderful client experience is everything. (And if you won’t, your competitors will.)
Joe Campolo and Donna Sirianni have taken these words to heart in their own businesses. Using the book Satisfaction: How Every Great Company Listens to the Voice of the Customer as a guide, Joe and Donna will share how business leaders can give their customer service practices an honest look, what to revamp and how to do it, and how to turn apathetic clients into advocates for your business.
We’re not waiting to move forward, and neither should you! Invest in yourself and your business – join us now for an interactive, authentic experience.
Session 3: Never Eat Alone
Wednesday, December 16 | 10:00 – 11:30 A.M.