exec breakfast series 2016

January 28, 2016


What Customers Want: It’s Not What You Think!
 Presented by Randi Busse

What do customers want? Here’s a hint: It’s not (just) price, quality, timing, taste or color – or any of those attributes of your product or service. It’s the experience you deliver. Guest speaker, Randi Busse, Founder and President of Workforce Development Group, Inc., a coaching and training organization that specializes in improving the customer experience, increasing customer retention, and maximizing revenue, will discuss how to:

  • Identify what your customers want and expect
  • Build a relationship
  • Walk in your customers’ shoes
  • Personalize your customer’s experience
  • Deliver the Wow! Factor



8:30am – 9:00am
Arrival and Breakfast

9:00am – 9:45am
Presenting Speaker

9:45am – 10:00am
Q&A and Discussion

REGISTRATION: All events are FREE but registration is required. Complimentary breakfast will be served.

LOCATIONCourtyard Marriott in Ronkonkoma, located at 5000 Express Dr S, Ronkonkoma, NY 11779.

Contact Victoria Tringone at vtringone@cmmllp.com to reserve your seat.