January 28, 2016
PLEASE NOTE LOCATION CHANGE!
What Customers Want: It’s Not What You Think!
Presented by Randi Busse
What do customers want? Here’s a hint: It’s not (just) price, quality, timing, taste or color – or any of those attributes of your product or service. It’s the experience you deliver. Guest speaker, Randi Busse, Founder and President of Workforce Development Group, Inc., a coaching and training organization that specializes in improving the customer experience, increasing customer retention, and maximizing revenue, will discuss how to:
- Identify what your customers want and expect
- Build a relationship
- Walk in your customers’ shoes
- Personalize your customer’s experience
- Deliver the Wow! Factor
EVENT DETAILS:
8:30am – 9:00am
Arrival and Breakfast
9:00am – 9:45am
Presenting Speaker
9:45am – 10:00am
Q&A and Discussion
REGISTRATION: All events are FREE but registration is required. Complimentary breakfast will be served.
LOCATION: Courtyard Marriott in Ronkonkoma, located at 5000 Express Dr S, Ronkonkoma, NY 11779.
Contact Victoria Tringone at vtringone@cmmllp.com to reserve your seat.